License Recovery
There are two typical scenarios where a license needs to be recovered:
Something on the system changes and the license becomes invalid
The machine where the license is running fails and cannot be started back up again
Resetting an Invalid License
If the machine has been licensed and suddenly the license status indicates an error, use the following s to reset the license:
Before proceeding, please record the current serial number as displayed in the XLReporter Project Explorer.
Verify the license is invalid
To verify the license is invalid, open the CodeMeter Control Center (Start menu, CodeMeter folder).
On the left, select the XLReporter license container. Check the Status in the lower right. This should indicate if the license is active or not. If this indicates an error, perform the reset in the next .
Reset the license from Registration
Open Registration from the XLReporter Project Explorer. Select Options, Reset Registration. Acknowledge the warning and proceed to reset. This should clear the current license.
This can be verified by returning to the CodeMeter Control Center, selecting the XLReporter license container and seeing the Status as empty container.
Requesting a New License
To request a new license, from a machine with an internet connection, open the web browser and go to:
https://smartsights.com/xlreporter-license
Select the Recover a License option, fill out the form and submit the request. The request will then be processed and you will receive a new License Activation Code to license the software with.