Editing Fields

Fields are edited by clicking the Field Configuration button in the Left Navigation Bar.

Both system and custom fields will be listed in a Configuration Grid. The columns (field parameters) available to display in the grid are:

All fields, regardless of which form(s) on which they appear, are created in the Field Editor. When adding or editing fields, there are several parameters to specify:

Table 21. PEER™ Field Parameters

Parameter	Description	Required?
Name	An alphanumeric description of the field which will appear as the field label on its various forms.	Yes
Type	The type of field used to capture data when creating or editing a ticket.	Yes
Values	For fields which are limited to a particular set of values (i.e. Selectbox, HierarchySelect, Radiobutton, etc), those are entered here as a comma-delimited list. These are shown here for reference, and are only editable in the Field Editor. Warning When entering these comma-delimited values, it is important to suppress any white space around the comma delimiters. For example "Option1, Option2, Option3" is incorrect, because a space exists after each comma. Instead, this list would be specified as "Option1,Option2,Option3".	Depends on Field Type chosen above

Adding a New Field

Click on the Add Field button in the upper-right above the grid.
Specify a unique name for the field (remember, this field could be re-used on multiple forms).

Specify a field type.

There is no limit on the number of custom fields a System Administrator can add.

Table 22. PEER™ Custom Field Types

Custom Field Type	Description
Textbox	Free text entry field, limited to 50 characters
TextArea	Free text entry field, unlimited characters
Selectbox	A dropdown field with user-defined options
Checkbox	A field whose value can only be "yes" or "no" (checked, or unchecked)
MultiSelectBox	A series of checkboxes which can be selected in any combination
HierarchySelect	Allows final values to be arranged according to parent values, so the user drills in from the top level down to the final level
Date	Presents the user with a Date/time picker control, to specify a particular point in time
Radiobutton	A series of radio buttons whose values are mutually exclusive (can only select one at a time)
Image	Allows the user to take a picture with their device's camera, and attach it to the ticket
File	Allows the user to attach a document to the ticket (image, document, pdf, excel, json, xml)

If applicable, specify the available values in the field.
Warning
When entering these comma-delimited values, it is important to suppress any white space around the comma delimiters. For example "Option1, Option2, Option3" is incorrect, because a space exists after each comma. Instead, this list would be specified as "Option1,Option2,Option3".
Click the Submit button.
Note that your new field appears as a row in the grid.
Warning
If your grid is filtered or sorted, be mindful that the new row might not be visible on the current page of rows, or based on the current column filters and/or keyword search.
When satisfied with your changes, click the Save Config button to commit them. You will need to refresh any browser windows using the Runtime for them to be reflected there.

In this section:

Editing Fields

Warning

Adding a New Field

Warning

Warning

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