Elevate performance with the #1 industrial notification solution
WIN-911 lets you escalate notifications to reach the right person at the right time as alarm conditions unfold.
Alarms need to notify the right person
Missed alarms cost your teams time and confidence. WIN-911 helps teams respond faster: it routes alarms to the right people, escalates unanswered alerts, and adds context so your teams can act before small issues become expensive events.
Respond to critical alarms faster
Send high-priority alarms to the people responsible so issues are addressed before they impact production, safety, or compliance.
Reduce alarm noise
and distractions
Route alerts by severity, facility, geography, role, schedule, or escalation path so teams focus on the alarms that need action now.
Keep alarm response reliable under pressure
Failover, communication redundancy, and flexible routing help keep alarms moving if a server, network, or primary communication path has a problem.
Find the right licensing options
Explore subscription and perpetual licensing options to find what fits your reporting needs, budget, and long-term plant operations strategy.
Alarm notification built for fast, reliable response
WIN-911 connects to industrial alarm sources, sends alerts through the channels teams use, and supports escalation, acknowledgement, visibility, and redundancy.
Multi-channel alarm notifications
Reach teams by voice call, SMS, email, Microsoft Teams, in-plant announcement, or the SmartSights Mobile app so alarms can get through in the channel that works best for each role.
Direct SCADA and
HMI integration
Connect directly to existing SCADA and HMI applications from leading vendors including AVEVA, GE Vernova, Inductive Automation, and Rockwell Automation.
Flexible escalation workflows
Create on-call schedules and escalation paths that adapt to changing alarm condition so notification happens no matter when its needed.
Failover and communication redundancy
Help prevent notification gaps with failover, hot-standby options, and alternate communication paths that keep alarms moving if a primary system or connection is unavailable.
Central alarm
visibility across sites
Monitor alarms, announcer, and dashboards across facilities from a centralized view, with mobile access for teams that need to act away from the control room.
SmartSights Mobile
The complete solution for remote alarm management. View live, role-based alarm summaries, manage contacts and call lists, monitor system health, and acknowledge alarms from your phone or smartwatch.
Traceability and accountability
Every alarm and acknowledgment is logged with who responded, when, and how, giving teams a clear, defensible record for audits, incident reviews, and compliance reporting.
Streamlined SCADA integration
Eliminate duplicate alarm configuration. WIN-911 subscribes to existing SCADA alarms and automatically routes new alarms to the right call list based on configurable filters.
Built for secure operations
WIN-911’s modular architecture isolates data sources, notifiers, and dispatchers, while HTTPS encryption and certificate-based trust secure communications without exposing your network.
Trusted for critical alarms
For over 30 years, WIN-911 has delivered reliable 24/7 alarm notification for critical industries including water and wastewater treatment, food and beverage, and energy.
SmartBundle: alarm intelligence suite
A single SmartSights license includes WIN-911 and XLReporter, delivering alarm diagnostics, visualization, and reporting to help identify and reduce floods, chattering, and other alarm issues.
See how teams receive, discuss, and respond to alarms from anywhere
See how WIN-911 receives plant alarms, applies notification rules, escalates when needed, and helps teams respond through the channels they already use.
Nestlé Cuts Freezer Alarm Response Time by 60%
“We’re importing our existing tags—that’s what is great about WIN-911, you can just import your alarm tags and don’t have to recreate your alarms—it’s easy to make the transition.”
Related resources
Explore resources on industrial reporting, operational visibility, and plant performance.
Frequently asked questions
Our team is available to walk through any question you have.
What is SmartSights WIN-911?
SmartSights WIN-911 is industrial alarm notification software that delivers real-time alerts from SCADA and HMI systems through voice, SMS, email, Microsoft Teams, mobile app, and in-plant announcements.
How is this different from basic email or SMS alerts?
WIN-911 adds Contact scheduling, conditional routing, escalation, acknowledgement, message customization, and reliability so teams can manage the entire alarm response process, not just receive notifications.
What SCADA and control systems does it integrate with?
WIN-911 connects with leading vendors including AVEVA, GE Vernova, Inductive Automation, and Rockwell Automation.
What notification methods are supported?
WIN-911 supports voice, SMS, email, Microsoft Teams, in-plant announcement, and SmartSights Mobile app notifications.
How does the right person get the right alarm?
WIN-911 routes alarms based on severity, facility, geography, role, responsibility, schedule, or escalation path. If an alarm is not acknowledged, the system can automatically escalate it to the next responder.
What happens if a communication path goes offline?
WIN-911 offers failover, standby, and communication redundancy options to help maintain alarm coverage when a primary path is unavailable.
How does WIN-911 deliver alarms without compromising security?
WIN-911 extends alarm notifications beyond the control room without exposing your SCADA system to the Internet. It connects to your existing SCADA within your trusted network and securely relays alarms to authorized personnel via mobile push, voice, SMS, or email. PLCs, HMIs, and SCADA servers remain isolated while operators receive critical alarms wherever they are.
Our team is available to walk through any question you have.
Ready to see your
operation more clearly?
Join 20,000+ industrial facilities in 85 countries that have trusted SmartSights to keep their operations visible, responsive, and on track since 1993.