Improve issue response and resolution time across departments
Peer helps you digitally manage issues on the plant floor with clear ownership, resolution path and history — so problems get resolved faster.
Alerts should be useful and include follow-up
When a line stops or an operator needs support, you need more than a notification. Peer, a digital issue management software, turns issues into assigned work with ownership, status, history, and a path to closure so your plant-floor teams can respond faster and keep work moving forward.
Catch
every issue
Route your safety, quality, maintenance, engineering, material, and production support issues to the right people with ownership, priority, and status.
Turn alerts into
assigned work
Create Peer tickets from operators, machines, PLCs, SCADA/HMI systems, WIN-911, forms, or one-click buttons so your team can move from alert to resolution.
Keep a record
of every fix
Track comments, photos, attachments, status changes, and timeline history so you can understand what happened, what changed, and how issues were resolved.
Step into the day of a production manager
See how production teams uncover root causes, resolve issues quickly, and gain better visibility into plant performance.
Peer helps your team manage issues, alerts, and follow-up
Peer captures plant-floor issues, alerts owners, escalates unresolved work, and keeps the resolution history tied to the issue so your teams do not lose the thread.
Capture issues from people, machines, and systems
Create a digital issue record when an operator, machine, WIN-911 alert, PLC, SCADA/HMI system, or connected form identifies a problem.
Alerts, reminders
and escalation
Notify the right person when a ticket is created, remind your teams when work is still open, and escalate unresolved issues before production stalls.
Forms built for
each issue type
Use configurable forms for your safety, quality, maintenance, engineering, material requests, production support, and other operational issue types.
Ticket history with
photos and notes
Attach photos, screenshots, documents, and notes so your teams can review the issue, see what changed, and understand how it was resolved to improve future responses.
Watch how teams create issues, send alerts, and track follow-up
See how Peer can be configured for issue types, forms, statuses, notifications, one-click buttons, and WIN-911 follow-up across plant operations.
Allied Motion boosts efficiency with 10% faster response times.
“The successful implementation has enabled us to have the data to identify specific inefficient processes. We now have the data to show the problem areas and execute plans to improve them.”
Related resources
Explore resources on industrial reporting, operational visibility, and plant performance.
Frequently asked questions
Our team is available to walk through any question you have.
What is SmartSights Peer?
SmartSights Peer is digital issue management software for manufacturing teams. It helps your teams report, assign, escalate, track, and resolve plant-floor issues with clear ownership and follow-up.
What problems does digital issue management solve on the plant floor?
Peer helps you reduce missed handoffs, slow responses, unclear ownership, and unresolved follow-up tied to alarms, operator requests, quality events, maintenance issues, or production interruptions.
Can tickets be created from machines, alarms, or operator requests?
Yes. Peer tickets can be created by your operators, machines, PLCs, SCADA/HMI systems, WIN-911, forms, or one-click buttons.
How does it work with WIN-911?
Peer can turn WIN-911 alarms into assigned tickets, so teams have ownership, follow-up, and resolution tracking after the alert.
What types of issues can teams manage?
Teams use Peer to manage safety, quality, maintenance, engineering, material, production support, and other plant-floor issues.
Our team is available to walk through any question you have.
Ready to see your
operation more clearly?
Join 20,000+ industrial facilities in 85 countries that have trusted SmartSights to keep their operations visible, responsive, and on track since 1993.