FAQs
ABOUT SMARTSIGHTS
SmartSights, a global leader in data-driven analytics, reports, and notifications, empowers industrial operations with clear insights for effective decision-making and action. By providing comprehensive visibility into critical infrastructure management, SmartSights enables swift problem resolution, waste reduction, and cost efficiencies, elevating operational performance significantly.
This elevated operational intelligence is the result of the synergy between WIN-911 and SyTech, two industry powerhouses who joined forces to create SmartSights, delivering impactful, data-driven solutions in a dynamic business environment.
Why has the company name changed?
The evolution to SmartSights represents the fusion of WIN-911 and SyTech. It reinforces our commitment to empowering businesses with operational intelligence to elevate performance.
How does the name change affect the services/products I currently use?
The services and products currently in use will not be affected. We are working to integrate XLReporter and WIN-911 to enable extended value from our solutions.
How will the rebranding impact our ongoing projects or contracts?
All ongoing projects or contracts will continue as planned. The rebranding will not impact our commitments, only the name under which they are delivered will change. Over the next several months we will be updating our legal entities, agreements, and policies to reflect the new name.
What's new about SmartSights?
SmartSights brings together the best of WIN-911 and SyTech, our people and our technology. As SmartSights, we offer data-driven insights that streamline decision-making, quicken problem resolution, reduce waste, lower costs, and enhance overall efficiency. We will be hosting a series of workshops in the coming months to provide deeper dives into extended applications, integrations, and capabilities.
What does this change mean for me as a customer or partner?
We come from a foundation of world-class best of breed products coupled with world-class support. As our customer or partner, you can expect our team’s unwavering dedication to serving your needs with solutions that are deeply rooted in our S.M.A.R.T values – Serve, Maximize, Accountable, Resilient, and Trust.
Who should I contact if I have more questions about this change?
Please feel free to reach out to your regular contact person within our team or email us at [email protected]. We are here to answer any questions you may have.
Does this change affect the company's leadership or my regular contacts at the company?
No, the rebranding does not affect the company’s leadership or the ways in which you interact with us. Having an extended team will enable us to better serve customers and partners across the country and around the globe.
Will the company website and email addresses change?
Yes, our website and email addresses will reflect the new name. However, all old email addresses and website URLs will continue to function, redirecting to the new ones to ensure uninterrupted communication.
Will there be any changes in the terms and conditions of service due to the rebranding?
We remain committed to providing the highest quality of service and support. Over the next several months we will be updating our legal entities, agreements, and policies to reflect the new name.
Will the company's physical location or phone numbers change?
No, all our physical locations and phone numbers will remain the same.
