Next Generation Andon
Issue management accelerator with intelligent alarms, alerts, and engineer-to-operator collaboration in real-time.
Issue Management Accelerator
Peer is a next generation Andon solution for issue management, tracking and resolution that integrates easily with your existing systems to provide:
Improved
communication between operators and engineers
Better
continuous improvement opportunities
Reduce
downtime to boost OEE and quality improvements
Peer Message Center
Peer’s message center allows tickets to be created, viewed, and updated easily. Data by line, area, or plant can be accessed from anywhere.
- Easily customize the Andon Message Center configuration
- Andon tickets are displayed by priority, color coded by status
- Status fields include Andon type, priority, work area, production and much more
Peer Reporting Center
Program custom analytics for your specific needs, including a wide variety of date reporting ranges, or get started with the out-of- the-box analytics for:
- Open/Closed Tickets
- Open Ticket Duration Trends
- Average Resolution Time
- Andon Issues Pareto Chart
Peer Broadcast Center
The next-gen Andon connects seamlessly with your MES or ERP systems and links to your EMI for real-time production visibility. Stay informed and resolve issues quickly.
- Integrate your existing lights with our digital Andon software via API
- Display alerts across single or multiple lines, or designated areas
- Gain insights into downtime, including the affected line and cause, across your entire enterprise
Email Alerts & Notifications
Ensure fast and effective responses to production incidents with automated alerts, escalation policies, and real-time updates. Keep the right people informed to reduce downtime with targeted notifications. Integrate Peer with WIN-911 for seamless, autonomous alert notifications, keeping teams informed and responsive from alarm to resolution.
- Smart alerts customized based on the parameters that you need to track
- Triggered by initial Andon incidents with automatic reminders and escalations
- Activated by machines or operators
Enhanced User Preferences
Peer empowers every user to shape their own experience with a suite of flexible settings that adapt to individual work styles, environments, and preferences.
- Dark mode
- Language selection
- Default view mode
- Sound notifications and alerts
Internationalization Support
Peer includes full multilingual functionality so teams can collaborate without barriers. Navigate the platform to log issues, and coordinate responses.
Benefits include:
- Navigate in your preferred language
- Log and track issues without delays
- Collaborate easily across regions
- Improve accessibility and efficiency
Create Peer Tickets Three Ways
SmartSights elevates your operations with integrated solutions that drive performance, efficiency, and innovation.
Via SCADA/HMI
Machine Initiated
Operator Initiated
Support for Multiple Form Types
Peer allows teams to configure and use multiple, specialized forms for ticket creation, each with its own set of customizable fields tailored to a specific type of issue.
Instead of relying on a single, one-size-fits-all form, users can now select the form that best fits the nature of the problem they’re reporting.
Examples of form types include:
- Quality
- Maintenance
- Safety
File & Image Attachments
Users can now attach supporting photos, documents, or screenshots directly to any logged issue.
Adding context speeds up:
- Understanding
- Decision-making
- Resolution
Whether it’s a field photo, inspection report, or technical diagram, Peer makes it easy to keep everything in one place.
Interactive Timeline View
Gain a real-time view of every issue’s progression with a visual, scrollable timeline.
It captures each:
- Status change
- Comment
- Assignment
- Update in chronological order
Peer makes it easy to audit activity, review decisions, and debrief effectively with your team.
Increased Ticket States for Status
Peer’s workflow capabilities support multiple initial and terminal status values, allowing for greater customization and control.
Benefits include:
- Increased ticket states allows teams to create more tailored status flows
- Issue resolution paths align with your team’s specific operational needs
Andon Solutions
Andon Basic
Andon Message Center
Andon Brodcast Center
Andon Reporting Center
Email Alerts & Notification
Issue Tickets with Workflow
Andon IOT
Andon Message Center
Andon Brodcast Center
Andon Reporting Center
Email Alerts & Notification
Issue Tickets with Workflow
Andon Production Center
Automatically Track Production Counts and Cycle Time
Integrates with MES, CMMS and ERP Systems
Andon + Lights
Andon Message Center
Andon Brodcast Center
Andon Reporting Center
Email Alerts & Notification
Issue Tickets with Workflow
Andon Light Integration