Video Summary
The Peer Andon Center offers a fully customizable and configurable solution designed for system integrators to streamline communication and resolve issues faster. With Peer, you can tailor areas, assets, fields, tickets, statuses, and notifications to fit your client’s unique manufacturing environment.
Key features include:
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Field Configuration: Easily create and modify ticket entry and status forms with multiple field types, including text boxes, select boxes, text areas, checkboxes, and hierarchy selections. For example, add a “resolution notes” field to capture important updates when tickets are resolved.
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Ticket Customization: Configure tickets to display the most relevant information, such as asset, Andon type, status, and notification group, ensuring clarity in message and broadcast centers.
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Status Management: Customize ticket statuses with colors and optional states to match your client’s workflow. Mandatory states can be color-coded, while optional states can be edited or inactivated.
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One-Click Andon Buttons: Simplify operations with predefined one-click buttons for maintenance, material, or quality calls, allowing operators to create tickets instantly.
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Smart Notifications: Keep teams informed with automated alerts via email or text. Configure reminders for unacknowledged tickets, assign notification groups, and ensure critical issues are addressed promptly.
Integration and Compatibility: Peer seamlessly works with MES, OEE systems, and WIN-911 for efficient alert follow-up.
Configuring and customizing Peer is intuitive, enabling system integrators to optimize workflows, reduce downtime, and improve operational efficiency.