WIN-911 Subscription Licenses
Stay current without a big upfront cost.
Low Upfront Costs. Locked-in Pricing.
Our subscription licensing option is an easy and affordable way to get your software without a big upfront cost. You pay a low monthly rate (which is fixed over the life of your 3-year or 5-year agreement), reducing your first year CAPEX budget by 65% or more.
Quick Start-up. Immediate ROI.
By shifting from a capital expenditure to a monthly operating expense, you can start generating payback on your investment almost immediately instead of waiting for funding that may never come. Plus you’ll be aligned with other subscription offerings across the industry.
Future Proof Your Software.
With our subscription option, you get peace-of-mind knowing you’re keeping pace with new technologies. You’ll get access to our most advanced product offerings, and ensure you stay up-to date on all necessary updates and security patches.
Choose a Subscription License for one of the following:
*All product subscriptions include a WIN-911 Basic Customer Care Subscription for the life of the subscription at no additional cost. You can upgrade to Premium CCS or Mission Critical Support for an additional monthly fee.
Subscriptions have made our company much more agile. We never worry about staying on top of the latest updates anymore, or wondering how we’re going to budget for our next big upgrade. Everything just happens behind the scenes and we never have to worry about it.”
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Subscription FAQs
What benefits does the end user gain with subscription licensing?
Customers achieve financial benefits by lowering their upfront costs and potentially moving expenses into operating budgets instead of capital expenditures. Customers also lock in a price for the life of the subscription term.
Subscription licenses will also benefit from future features and functionality added to the product, many of which will be included in the subscription product at no additional cost. WIN-911’s roadmap includes exciting new features such as a status/failover module, improved dashboards, and more.
How will the customer's data and security be impacted by the subscription licensing option?
The subscription license is installed on-prem like the existing perpetual license product. WIN-911 does not store any customer data in the cloud.
For more information, please review WIN-911’s End User License Agreement and Privacy Statement.
What payment terms does WIN-911 offer?
Customers may choose between annual billing paid in advance or an upfront payment for the entire subscription term. WIN-911 offers 30-day payment terms on all invoices.
How will I be invoiced by WIN-911 for subscription sales?
WIN-911 will invoice the distributor, net of the applicable discount, according to the payment schedule chosen by the end customer.
Can customers upgrade their product or support level during their subscription contract? How does upgrade billing work?
Yes, customers may upgrade their product or support level at any time. Upgrades will be priced according to the applicable list price at the time of upgrade.
Upgrades will require a new pricing agreement that governs the remainder of the original subscription term. At the time of upgrade, customers will be invoiced pro-rata for the difference in the monthly price over the rest of the subscription billing period. The invoice for the next billing period will be adjusted to reflect the new product or support level.
Customers cannot downgrade their subscription license tier or support package during the term of the applicable agreement. Customers may lower their license or support levels upon contract renewal.
Will the price change during the subscription term?
No, customers lock in their price for the subscription term. Upgrades will be priced according to the applicable list price at the time of upgrade. Prices for future new agreements are subject to change.
What documentation is required to complete a subscription sale with the customer?
Customers that choose annual billing must either 1) execute a blanket purchase order or 2) sign a multi year contract and then execute annual purchase orders. WIN-911 can provide a sample multi-year contract template that distributors may use with customers.
If a customer elects to pay for the multi-year subscription term upfront, then the customer can execute a standard purchase order for the upfront payment.
How will add-on products be sold?
Modems, premium voice, and Rockwell FactoryTalk Connector will be one-time purchases. Hot backups, nodes, and additional mobile seats are available via the subscription model. Please reach out to your SmartSights account manager or contact sales@smartisights.com for more information.
What is required for WIN-911 Mobile access?
Mobile access is included in the first year of all Interactive and Advanced subscriptions. Premium Customer
Care Support or MCS (additional cost) will be required to utilize WIN-911 Mobile after the first year.
Do subscription licenses automatically renew at the end of their term?
Yes, subscription license agreements automatically renew at the end of the term unless the customer provides 90-day notice of cancellation or change. The subsequent renewal agreement will be priced at the then applicable list price and may be invoiced directly by WIN-911.
